If you can’t find answers to your specific questions, call the Trust office at (206) 282-4500 or (800) 225-7620 or .
General Questions
- How can I ensure that coverage for my full-time student age 19 or older does not lapse between terms?
- What should I do if I do not have my ID card yet?
- What do I do if my address changes, if I get married, divorced, have a child or adopt a child?
- How do I file a claim or appeal?
MySoundHealth Questions
- What is MySoundHealth?
- What information can I view with MySoundHealth?
- How do I get a User Name and Password?
Questions About LiveWell Programs
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Sound Health & Wellness Retiree Trust
(206) 282-4500 or (800) 225-7620
Call Mon – Fri, 8:00 a.m. to 5:00 p.m.First Choice Health Network
(206) 268-2910 or (800) 843-5127
Call Mon – Fri, 8:00 a.m. to 5:00 p.m.OptumHealth Behavioral Solutions—for Mental Health & Substance Abuse
(866) 763-0466
Call 24/7informedRX
(800) 456-4803
Call 24/7
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LiveWell Nurse Line Plus
(Call also with questions about the Personal Health Assessment, Health Coaching, and Condition Management)
(877) 362-9969
Call 24/7LiveWell Quit For Life®
1.866.QUIT.4.LIFE (866.784.8454)
Call 5:00 a.m. – 12:00 a.m.
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Need some inspiration? Read stories about how real participants are getting healthy.
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Sound news! Read the In Sound Health newsletter for information and tips for healthy living.
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Want to get involved? Find out what activities are going on in your community.
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