- LiveWell Personal Health Assessment
- LiveWell Nurse Line Plus
- Weight Watchers®
- LiveWell Fit
- Self Care Guide
- LiveWell Health Coaching
- LiveWell Condition Management
- LiveWell Quit For Life®
- LiveWell Online
- LiveWell Behavioral Health Online
- LiveWell HRA
- LiveWell Prevention @ 100%
- LiveWell Tier 0 Prescriptions
MySoundHealth gives you access to MyLiveWell, as well as your personal health benefits information, eligibility status, work history, claim history and pension information (if applicable).
MySoundHealth gives you access to MyLiveWell, as well as your personal health benefits information, eligibility status, work history, claim history and pension information (if applicable).

- Call (877) 362-9969 to see if you qualify
Custom-tailored services are available for participants who have been diagnosed with chronic conditions such as diabetes, heart disease, asthma and other pulmonary diseases. Program participants can work one-on-one with a personal nurse advocate to improve both their health and their quality of life.
If you are eligible, you can receive $30 a month into your HRA account, up to a total of $270. You will receive a call inviting you to participate in this program, or you can call (877) 362-9969 to see if you qualify.
Your own, personal nurse advocate.
LiveWell Condition Management participants work one-on-one with a personal nurse advocate—a registered nurse who has extensive experience with your condition.
Your nurse will consult with you over the phone to assess your health, review your care, and discuss any other medical concerns you may have. Your nurse advocate can help you make the most of every visit to your doctor, and coordinate many other healthcare services available to you as well. You’ll get continuing telephone assistance, free educational materials to help understand your condition better, and ongoing support for any healthy behavior changes you decide to make.
A more active role in your own health.
The most important benefit of LiveWell Condition Management is the power it gives you to play a more active part in your own health. In addition to providing the information, coordination, and support you need to manage your condition more effectively, your nurse advocate will also help you find the focus and motivation to harness the enormous power of your own desire to be well. And that can make all the difference.
Free. Voluntary. Supportive. Confidential.
From practical changes you can make to improve your health to greater confidence managing your medical condition, the plan you design with your personal nurse advocate will address your needs as a whole person, not just your disease or condition.
You can be sure that any information you share with your nurse advocate is protected by federal law and cannot be revealed to the Sound Health & Wellness Trust or your employer without your permission. Of course, LiveWell Condition Management programs are intended as a supplement to, not a substitute for, your doctor’s care. For diagnosis and treatment, always consult your physician.
LiveWell Condition Management is provided by SHPS, Inc., an independent health management service provider.
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Sound Health & Wellness Trust
(206) 282-4500 or (800) 225-7620
Call Mon – Fri, 9:00 a.m. to 5:00 p.m.First Choice Health Network
(206) 268-2910 or (800) 843-5127
Call Mon – Fri, 8:00 a.m. to 5:00 p.m.Washington Dental Service
(800) 554-1907 (WDS Preferred)
(800) 650-1583 (DeltaCare)
Call Mon – Fri, 8 a.m. to 5 p.m.OptumHealth Behavioral Solutions—for Mental Health & Substance Abuse
(866) 763-0466
Call 24/7VSP
(800) 877-7195
Call Mon – Fri 8 a.m. to 10 p.m. EST
Sat 9 a.m. to 5:30 p.m. EST
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Catalyst RX
(877) 629-3126
Call 24/7LiveWell Health Reimbursement Arrangement
(888) 590-SHWT (7498)
Call Mon – Fri, 5:00 a.m. to 8:00 p.m.LiveWell Nurse Line Plus
(Call also with questions about the Personal Health Assessment, Health Coaching, and Condition Management)
(877) 362-9969
Call 24/7LiveWell Quit For Life®
1.866.QUIT.4.LIFE (866.784.8454)
Call 5:00 a.m. – 12:00 a.m.
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