Sound Health & Wellness Trust

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Get healthy. Stay healthy. Take charge of your care.

LiveWell is a revolutionary benefit program—offered at no additional cost—that gives Sound Health & Wellness Trust participants and their eligible dependents direct access to the medical expertise, information and personalized support they need to make better health decisions and enjoy healthier, happier lives.

LiveWell services are provided by Group Health Options and other independent service providers, not by the Trust. Any information you share with any one of the LiveWell programs is completely confidential, protected by federal law, and cannot be shared with the Trust or your employer without your permission.

You may be contacted by phone or mail to participate in a number of voluntary LiveWell programs that are relevant to your situation and health status. For example, you may be contacted about a quit smoking program, a lifestyle coaching program to work on a particular area of concern such as exercise or nutrition, or a program to help manage a chronic condition such as diabetes. Information about your health status is gathered from the answers on your Health Profile as well as your medical claims. It is used to make you aware of free services you can take advantage of to improve your health and wellness.

Please be aware that information on your health status and health conditions is shared only with independent service providers and is not shared with the Trust or your employer. By law, this information cannot be used to determine or deny health care coverage.

LiveWell programs

- Health Profile / PHA—An online questionnaire that gives you a snapshot of your current health and health risks, and gives you a personal plan for healthy living.
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- Go to MyGroupHealth to take your Health Profile
- Consulting Nurse Helpline—A free 24/7 nurse line with live registered nurses.
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- Self Care Guide—A free reference book that can help you answer common medical questions. Limit 1 per household.
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- Lifestyle Coaching—A phone-based coaching program designed to help you set and meet goals to improve your health and well-being.
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- Condition Management—Custom-tailored services for participants diagnosed with chronic conditions such as diabetes, heart disease and asthma.
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- NutriSum—A weight management program designed to help you lose weight and keep it off for a lifetime.
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- Go to NutriSum
- Quit For Life®—A quit tobacco program with free nicotine patches or gum, if recommended by your coach, and one-on-one phone coaching.
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- Register Online
- LiveWell Online—The MyGroupHealth for Members website gives you access to online health & lifestyle information, tools and resources.
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- Go to MyGroupHealth
- Health Reimbursement Arrangement—A fund provided by the Trust to pay for medical expenses.
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- Go to Your HRA Account
- Prevention @ 100%—Covered services for in-network preventive care is paid in full - with no deductibles, coinsurance or co-pays.
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- Tier 0 Prescriptions—For the highly cost-effective medications under Tier 0, you pay nothing when using a Group Health Options network pharmacy.
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- - Need some inspiration? Read stories about how real participants are getting healthy.
  - Sound news! Read the In Sound Health newsletter for information and tips for healthy living.
- - Want to get involved? Find out what activities are going on in your community.

- - Sound Health & Wellness Trust
    (206) 282-4500 or (800) 225-7620
    Call Mon – Fri, 9:00 a.m. to 5:00 p.m.
  - Group Health Options, Inc.
    Call Mon – Fri, 8:00 a.m. to 5:00 p.m.
  - Call for medical, prescription drug and vision claims
    (888) 901-4636
  - Call for Health Profile
    (888) 901-4636
  - Call for Lifestyle Coaching
    (800) 816-3306
  - Call for Condition Management
    (800) 816-3306 – If you see a Group Health physician at a Group Health medical center
    (888) 375-2006 or (888) 375-1940 (TTY) – If you see a Group Health contracted physician, community physician, or have not chosen one
- - Group Health Consulting Nurse Helpline
    (800) 297-6877
    Call 24/7
  - Washington Dental Service
    (800) 554-1907 (WDS Preferred)
    (800) 650-1583 (DeltaCare)
    Call Mon – Fri, 8 a.m. to 5 p.m.
  - LiveWell Health Reimbursement Arrangement
    (888) 590-SHWT (7498)
    Call Mon – Fri, 5:00 a.m. to 8:00 p.m.
  - LiveWell Quit For Life®
    1.866.QUIT.4.LIFE (866.784.8454)
    Call 5:00 a.m. – 12:00 a.m.